Question 1

I am under 18 years old. Can I play at Prontolive.se?

Accepted Answer

No. Gambling whilst under the age of 18 is a criminal offence.

Question 2

Do I need to register an account to play at Prontolive.se?

Accepted Answer

No registration is required at Slothino . To start playing you just need to click on the deposit button on the home page and do a successful deposit. The money will be instantly available to straight playing. For withdrawals you just make a withdrawal request and it will be automatically processed and you should receive money in your bank account within 5 mins normally.

Question 3

How do I login to my account?

Accepted Answer

At Slothino you do not login to your account the same way as on most other casinos. You can resume playing by authenticating yourself via the bank account you used to deposit and withdraw funds. Just click on the Get Balance button on the top right corner of each page.

Question 4

Do I need to withdraw my balance when I want to take a break or close the browser?

Accepted Answer

No, you do not need to cash out every time you want to close your browser or to take a break. Your gaming balance is safe at Slothino . When you wish to continue playing, please click on the Get Balance button on the top right corner of each page and use your bank details to retrieve your balance to continue playing. Please note: You must use the same bank account that you have previously deposited from.

Question 5

When is your Customer Service available?

Accepted Answer

Our Customer Service team is available every day from 9:00 until 0:00. We provide customer service in English, Swedish, Finnish and German.

Question 6

Which deposit methods do you offer?

Accepted Answer

At Slothino all deposits and payouts are processed via Trustly instant banking.

Question 7

What is Trustly and why am I redirected to their page on deposit?

Accepted Answer

Trustly delivers the service that allows Slothino to instantly approve and send your deposit and withdrawal requests from and to your bank account. Trustly is a licensed online payment Institution that is authorised and supervised by the Swedish Financial Supervisory Authority. It also holds a European Payment Services Provider (PSP) licence in accordance with the Payment Services Directive (PSD, 2007/64/EC).

Question 8

What is Swish?

Accepted Answer

Swish is a Swedish mobile app for digital payments. The service allows you to send and receive money in real time between individuals, businesses, and organizations. By linking your mobile number to your bank account, you can easily make transfers directly from your phone, authorized using Mobile BankID.

Question 9

Are there any fees for deposits?

Accepted Answer

There are no fees from our side when you make a deposit and withdrawal – all deposits and withdrawals are free.

Question 10

What can I do if my deposits fail?

Accepted Answer

If your deposit is not successful, we recommend you double check your bank account that the transaction was not processed. Try again in an incognito window. For any additional assistance, you can contact our Customer Support either by live chat or email support@slothino.se

Question 11

What can I do if a refused deposit is deducted from my bank account?

Accepted Answer

When a deposit fails and does not show up in your balance, it usually means that your bank has reserved the funds, and that they will be returned to your bank account in a couple days maximum.

Question 12

How fast deposits are processed?

Accepted Answer

Most of the time deposits are instant. In case any problems occur, please contact our customer support.

Question 13

How long does it take to withdraw my money?

Accepted Answer

Withdrawals should be instant. In case any problems occur, please contact our customer support.

Question 14

Can I make a withdrawal to someone else's bank account?

Accepted Answer

You can only withdraw to the last bank account used for your deposit.

Question 15

Games are slow. What's wrong?

Accepted Answer

Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Make sure that it’s not your internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth. The same applies for mobile were a good WIFI connection is required. Contact our support@slothino.se if problem still persists.

Question 16

What happens if the game freezes in the middle of a round?

Accepted Answer

If your game freezes, you will resume exactly where you left off next time you open the game. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your internet connection stopped working. Any winnings are paid out to your account as usual.

Question 17

I cannot open the game. What is wrong?

Accepted Answer

This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over from scratch for the game to load. Contact our support if problem still persists.

Question 18

How do I take a screenshot?

Accepted Answer

Taking a screenshot means taking a photo of what is currently visible on the computer screen. The image is saved as a file on your computer or mobile and can easily be attached to an email and sent to us. This is how you take a screenshot in Windows: Step 1: Make sure that the current view on the screen is what you want to take a screenshot of. Step 2: Press “Print Screen” on the keyboard (this button is usually on the right hand side of the keyboard). Step 3: Open the program “Paint” or “Word” on your computer, and then use short command Ctrl + V (or choose Paste from the Edit menu). An image will be pasted ( this is the image that the computer saved when you clicked the “Print Screen” key). Step 4: Save the file on your computer. We recommend that you save it on your desktop so you can easily find the file. Step 5: Attach the file to an email and send it to us. Instructions for Mac Step 1: Make sure that the view you want to take a screenshot of is the one showing on the screen. Step 2: Press Shift + CMD +4, then press the space bar and a camera will appear. Click with the mouse to take a snapshot of the current window. The image is saved on the computer desktop with the current time and date. Step 3: Attach the file to an email and send it to us. Instructions for mobiles This may vary from one phone maker to another. On iPhones simply press and hold the “Sleep/Wake” button and then press the “Home” button. On Samsung press and hold the Home and Power button at the same time. Once a screenshot is captured, it will be automatically saved to your camera gallery. To do a screenshot on other android devices or other operating systems check FAQ of your mobile device.

Question 19

Is my personal information safe?

Accepted Answer

Your information will always be kept safe. Only employees who need it for KYC and security checks have access to it.

Question 20

Is my money safe with you?

Accepted Answer

Absolutely. The SGA does routine audits to confirm that all incoming deposits and all outgoing withdrawals are processed and paid in accordance with legal standards.

Question 21

How can I be sure the games are not rigged?

Accepted Answer

Our game providers use Random Number Generators to determine the result of every game round. We are constantly monitored by an independent third party that makes sure that every spin is completely up to chance.

Question 22

Do you have a gaming licence and what does it mean?

Accepted Answer

We have an SGA licence that covers our EU players.

Question 23

I'm afraid someone else might be playing with my personal details, what can I do?

Accepted Answer

Contact support@slothino.se , to temporarily block your personal details and contact your bank in order to prevent further unlawful use. If you suspect fraud, report it to your local police, and we will cooperate directly with them during their investigation.

FAQ

Start Playing

-I am under 18 years old. Can I play at Prontolive.se?

-Do I need to register an account to play at Prontolive.se?

-How do I login to my account?

-Do I need to withdraw my balance when I want to take a break or close the browser?

-When is your Customer Service available?

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Technical Help

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